Frequently Asked Questions

General

What is the best way to contact the hotel?

Can I store my luggage before check-in or after check-out?

Can I check-in early? Can I get late check-out?

What are the check-in and check-out times?

Is my ID/passport required at check-in?

Is breakfast included?

What forms of payment are accepted to pay for my room?

Do you exchange currencies at the hotel?

What is your cancellation policy?

Are you able to print boarding passes for me?

Do you have restaurants?

Do you allow smoking in the rooms?

Does your hotel have air conditioning?

Is there housekeeping service daily?

Do you have connecting rooms?

Are there minibars in the rooms?

Do the rooms have safes

Is wifi available?

Are pets allowed?

Do you have event and meeting spaces?

Do you offer group rates?

Location

How do I get to the hotel?

Palais Tara & Spa is located at Laksour district in the Medina of Marrakech.
Palais Tara & Spa full address: 55, Fhal Zefriti street, Souk Laksour
Marrakech 40030

We are 15 minutes from Marrakech Menara airport and the easiest way to get to us is by booking a private transfer with us. Our driver will be as you exit the arrivals terminal.

Alternatively, you can take your own taxi. Ask the driver to go to Bab El Ksour, it’s a large stone archway that leads into the medina.
Go through the gate, take the second street on the right, then walk straight ahead. Pass Maison MK and turn right into a narrow alley. Continue for about 5 meters, and you will find the entrance to Palais Tara on your left.

We recommend you download MAPS.ME to your phone to help you find your way around Marrakech.
The App works offline with no Wifi.

How can I arrange transportation from the airport? How much will it cost?

Do you have parking? How far is the nearest parking from the hotel?

Can I walk to places nearby?